Effective Date: 11/19/2025

Welcome to Fishbone Glassworks. By accessing our website, submitting a repair request, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Scope of Services

Fishbone Glassworks provides repair and restoration services for age‐restricted items. All transactions are subject to these Terms and Conditions, as well as any specific order agreements provided at the time of service.

2. Data Collection

We collect the following information from customers to facilitate repair services and communication:

-First and last name

-Email address

-Phone number

-Photos of the work to be repaired

-Payment information

-Shipping address (when applicable)

3. Purpose of Data Collection

The information collected is used solely to conduct seamless and remote transactions, communicate repair updates and service details, process payments and arrange shipping when required, provide customer support and resolve inquiries,
4. Data Storage and Protection

All customer information is stored securely within the GoHighLevel (GHL) platform. GHL maintains its own security policies and guarantees, which govern the protection of your data. Fishbone Glassworks relies on these safeguards to ensure your information remains secure.

5. Communication and Messaging

Customers may choose their preferred communication method (Text, Email, or Instagram DM) when submitting a repair request. If Text is selected, customers provide their phone number and consent to receive SMS updates. SMS messages may vary in frequency depending on the repair process. All SMS communications include opt‐out instructions: Reply STOP to unsubscribe, or HELP for help.

6. Opt‐Out and Deletion Requests

Currently, Fishbone Glassworks supports opt‐out requests for SMS messaging only. Customers may unsubscribe at any time by replying STOP to any message. Broader data deletion requests are possible by directly contacting Fishbone Glassworks at [email protected] to request review of their data.

7. Age Restriction

Fishbone Glassworks operates in an age‐restricted industry. Access to our website and social media content requires confirmation that customers meet applicable age requirements. By using our services, you affirm that you are of legal age to engage with age‐restricted materials.

8. Payment and Shipping

Payment terms, shipping rules, and order abandonment policies are governed by the separate Order Agreement provided at the time of service. These agreements form part of the overall contractual relationship between Fishbone Glassworks and its customers.

9. Limitation of Liability

Fishbone Glassworks is not liable for indirect, incidental, or consequential damages arising from the use of our services. Liability is limited to the value of the specific repair order in question.

10. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

11. Changes to Terms

Fishbone Glassworks reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on our website with a revised effective date.

12. Contact Information

For questions about these Terms and Conditions, please contact:
Fishbone Glassworks

Email: [email protected]

Website: https://fishboneglassworks.com/repairs/
Mailing Address:
Fishbone Glassworks
524 N Royal Ave.
Front Royal VA, 22630